Welcome to Mediator Assist (https://mediatorassist.co.za). These Terms and Conditions (“Terms”) govern your use of our website and services. By accessing our website or engaging our services, you agree to these Terms. If you do not agree, you should not use our site or services.

1. About Us

Mediator Assist (“we,” “us,” “our”) provides mediation, conflict resolution, and related services.

Contact details:
Email: marius@mediatorassist.co.za
Phone: 082 783 5707

2. Services Provided

• Professional mediation and conflict resolution services.
• Services may include online or in-person mediation, consultation, document preparation, and follow-up.
• Specific terms of service (fees, timelines, deliverables) are outlined in proposals, quotations, or written agreements.

3. Use of the Website

• Do not misuse the site (e.g., hacking, uploading malicious content, unlawful purposes).
• Use the site only for lawful purposes related to obtaining information or engaging our services.
• We may suspend or restrict access if misuse is reasonably suspected.

4. Client Responsibilities

• Provide complete, accurate, and timely information to enable effective service delivery.
• Participate in good faith during mediation and follow agreed timelines.
• Ensure documents and evidence provided do not infringe the rights of others.

5. Fees & Payment

• Fees communicated in writing (quotes, invoices, agreements).
• Payment terms stated on invoices; payable within 7 days unless agreed otherwise.
• Late payment may result in suspension of services and/or interest charges.
• Fees are non-refundable once mediation or preparation work has commenced, unless required by law.

6. Confidentiality

Mediation is confidential. Information will not be disclosed except:

• With your consent,
• Where disclosure is required by law, or
• Where disclosure is necessary to prevent serious harm or crime.

You also agree to respect the confidentiality of other parties involved.

7. Limitation of Liability

• We exercise reasonable skill and care, but outcomes of mediation depend on parties’ willingness to settle.
• We are not liable for indirect, incidental, or consequential losses (e.g., loss of business, income, or goodwill).
• Total liability, if any, will not exceed the fees paid for the specific service giving rise to the claim.

8. Intellectual Property

All website content (text, graphics, branding, materials) is owned or licensed by Mediator Assist. You may not copy, distribute, or reproduce content without written permission.

9. Privacy & Data Protection

Your personal information will be handled according to our Privacy Policy. By using our services, you consent to processing personal data as required to deliver services.

10. Cancellations & Rescheduling

• Mediation sessions can be rescheduled with at least 24 hours’ notice.
• Cancellations with less than 24 hours’ notice may incur a fee.

11. Governing Law & Disputes

These Terms are governed by the laws of the Republic of South Africa. Disputes shall first be attempted to resolve amicably; if not, the matter may be referred to the appropriate South African court or authority.

12. Changes to Terms

We may update these Terms from time to time. Updates will be posted with the “Last Updated” date. Continued use indicates acceptance of revised Terms.

13. Contact Us

Mediator Assist
Email: marius@mediatorassist.co.za
Phone: 082 783 5707